Frequently asked questions about ME.LAND shoes

ME.LAND shoes are designed in Montmartre, Paris, and handmade in an artisanal workshop in Felgueiras, near Porto, Portugal. Our materials are 100% European (Spain or Portugal), mostly sourced within 50 km of the workshop.

The pairs are stored in Paris and shipped one by one by the ME.LAND team.

In our ME.LAND store, 69 rue Condorcet, in Paris's 9th arrondissement. Opening hours and directions on our Stores page.

If a pair is no longer in stock, simply send us an email at contact@melandofficiel.com and we will let you know if and when it will be restocked. As we work seasonally, it is possible that a pair that is no longer in stock will not be restocked... But it will be replaced by even more beautiful ones!

All currently available pairs can be viewed on our website or those of our retailers. If, after searching everywhere, the pair is not available, simply send us an email at contact@melandofficiel.com and we will let you know what can be done.

As long as the package has not been shipped, it is possible to modify (address or product) or cancel the order. It's simple, just send us an e-mail to contact@melandofficiel.com so that we can make the requested changes.

Our website uses Shopify Payments, one of the most secure and widely used payment systems in the world. It is also served over HTTPS (secure hypertext transfer protocol), as you can see in the website address. Every payment is authorised by your bank, which verifies the identity of both the buyer and the seller.

No additional taxes are to be paid for orders placed within the European Union and Switzerland. For the rest of the world, taxes may apply depending on the customs policies of each country. 

Payment is taken as soon as your order is confirmed. The amount is debited from your payment method within 24 to 48 hours.

ME.LAND ships worldwide. Shipping is free from €80, in France and Europe. Orders are delivered by our carriers within 5 to 10 days, depending on the destination. In France and neighbouring countries, ME.LAND delivers to Mondial Relay pick-up points. For details, see our terms and conditions of sale.

For countries outside Europe, ME.LAND charges a flat-rate contribution to shipping costs, depending on the country. This amount is high and we are working to reduce it as soon as possible. It does not cover the full cost, which is shared between ME.LAND and the buyer. Delivery is handled by a recognised freight forwarder.

Yes, we insure all packages that we ship. We guarantee the delivery of the product in good condition. We have never had a problem to date. If the package is ever lost, we will reship a pair and deal with the carrier ourselves regarding the loss. If you notice that the pair has been damaged during transit, please contact us, and we will exchange the pair and also handle the procedures with the carrier. 

We will be happy to exchange the pair. No problem.

Simply send us an email at contact@melandofficiel.com so that we can proceed with your exchange by sending you a return label. Once we receive the pair, we will send you the correct size.

You have 15 business days to return the pair to us. Simply send us an email at contact@melandofficiel.com so that we can process your exchange, return, or refund request.

Upon receipt of your return and after verification of the pair, we will proceed with the refund. It will be credited to your account within 3 to 10 days, depending on the operator.

Each pair is checked by Sergio and Manuel, our quality controllers, as it leaves the workshop. The team member who prepares your order also checks the pair before we send it. We would rather not send a pair at all than send you one with a defect.

We have very few returns, but if it ever happens, we will be happy to exchange your pair. Just email us at contact@melandofficiel.com.

Of course, there is a newsletter to keep you informed of the latest news, favorites, sales, and private sales. Don't forget to subscribe. You will find the form in the menu at the bottom of the page.

ME.LAND works with Portuguese artisans and 100% European materials (Spain or Portugal), mostly sourced within 50 km of our partner workshop, to limit its carbon footprint. Our leathers come from the food industry (GOLD RATED certified), our nylons from recycled marine plastics (SEAQUAL INITIATIVE certified), and we also use plant-based materials such as apple leather. Our soles contain recycled rubber, and our packaging is recycled. Find out more on our Our commitments page.

Our workshops are located in Europe, where EU law guarantees decent working conditions at our suppliers. But for us, that's not enough. We make sure the Portuguese artisans who work for us are paid a fair price, because without their craftsmanship we would not exist. We have signed a charter with our suppliers to ban child labour, guarantee a decent wage and ensure good working conditions. An essential step to guarantee a quality product.